Dispute Resolution Guidelines

For refunds processed between the merchants and the buyer, Zest will not be held liable should disputes arise.
We encourage you to share any concerns about our services, and rest assured, every issue will be treated with fairness and without delay.
No complaint will be ignored, suppressed, or rejected, every issue raised is important to us.
Complaints can be submitted through any of the following channels:
Email: support@zestpayment.com
Social Media: @zestpayment (Twitter, Facebook, and Instagram, LinkedIn)
Website: Chatbox
Call Center: +234 (0)7002200100
WhatsApp: +234 (0)9044414140
Complaints are handled courteously and respectfully, without intimidation, misrepresentation, or unfair inducements.
Complaint will be acknowledged within 24 hours, with a unique tracking ID provided for easy follow-up.
Customers complaints will be resolved according to communicated resolution timelines. In the event of any extension, customers will receive a detailed explanation of the extension and a new resolution timeline.
Lodging a complaint with us is completely free of charge.
Every complaint is carefully reviewed and handled on an individual basis to ensure a fair outcome.
We adhere to all regulatory policies to uphold transparency and fairness in every interaction.
Updates on resolution timelines will be provided promptly to keep you informed every step of the way.