Only orders paid for by Buyers on the Storefront are eligible for refund.
Refunds to Buyers by Zest will be processed within 5 to 7 working days upon receipt of communication by the Merchant by emailing support@zestpayment.com that a return has been accepted and instructions to initiate a Refund
Returns on the storefront are subject to merchant’s return policy
Refunds to Buyers are made by Zest.
For refunds processed between the merchants and the buyer, Zest will not be held liable should disputes arise.
Shipping and handling charges are non-refundable for merchants using Zest Shipping partners.
Marketplace
Orders that have not been dispatched can be cancelled by sending an email to support@zestpayment.com. If the item has been dispatched, it must be returned in the original state it was before being dispatched.
Only orders paid for on the marketplace are eligible for refund Shipping and handling charges are non-refundable.
Returns/ Refunds must be initiated within 5 days of receiving the order, the refund/return can be initiated by sending an email with the order ID and all relevant information to support@zestpayment.com.
Refunds takes 5 – 7 days to process however this is subject to acceptance of the refund/return of the order by the merchant. Zest will not be held liable should disputes arise.
The following items are excluded from refunds and returns in the marketplace:
agricultural items.
products that have been altered from their original form
adult product.
product with tampered or missing serial numbers.
Perishable goods cannot be returned except if a valid reason is raised at the point of delivery with affirmation from the dispatcher.
products damaged due to misuse.
Products in beauty, health and personal care category.
Jewelry, innerwear, bed sheets, lingerie and socks.
Acceptable reasons for refunds include:
Non-receipt/ undelivered goods
Unavailability of item(s)
Item is not as advertised
Defective item(s)
Any other reason deemed acceptable by the platform administrators
For refunds initiated directly between the merchants and the buyer, Zest will not be held liable should disputes arise.
You do not qualify for a refund if the item does not qualify for return per the returnable items mentioned above.